Customer Complaint Handling Policy
This policy aims to ensure all customer complaints are addressed effectively, promptly, and courteously, to resolve issues and improve our services.
Complaint Handling Procedure
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Receiving the Complaint:
- Customers can submit complaints through the “Contact Us” page, email, or customer support chat.
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Assessment and Investigation:
- Complaints are reviewed based on severity and impact. Our team investigates each complaint by gathering relevant information and, if needed, contacting the customer for clarification.
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Resolution and Communication:
- A clear resolution is communicated to the customer within five business days or updated on the status if more time is required.
- Possible resolutions include , corrective action, One time alteration, or a detailed explanation.
Contact Information
Customers can reach our Customer Support team via:
- Email: karishmakewalramaniofficial@gmail.com
- Phone: 03010184433