Customer Complaint Handling Policy

This policy aims to ensure all customer complaints are addressed effectively, promptly, and courteously, to resolve issues and improve our services.

 

Complaint Handling Procedure

  • Receiving the Complaint:
    • Customers can submit complaints through the “Contact Us” page, email, or customer support chat.
  • Assessment and Investigation:
    • Complaints are reviewed based on severity and impact. Our team investigates each complaint by gathering relevant information and, if needed, contacting the customer for clarification.
  • Resolution and Communication:
    • A clear resolution is communicated to the customer within five business days or updated on the status if more time is required.
    • Possible resolutions include , corrective action, One time alteration, or a detailed explanation.

Contact Information

Customers can reach our Customer Support team via:

  • Email: karishmakewalramaniofficial@gmail.com
  • Phone: 03010184433